Contact Us

In order to get any help or report a problem you can contact our support team

At WinWin, we prioritize exceptional customer service and aim to provide our users with multiple convenient ways to get in touch with us. Whether you have a general question, require assistance with your account, or are interested in a business partnership, our dedicated support team is here to help. On this page, we’ll guide you through all the available contact options, including live chat, our contact form, and direct email addresses for different departments.

How to Reach Us

We offer several ways for you to get in touch, making it as easy as possible to address any concerns or inquiries you may have.

1. Live Chat Support

One of the fastest ways to get assistance is by using our live chat feature, available directly on our website. Our live chat agents are available 24/7 to assist with a variety of questions, ranging from account issues to betting inquiries.

To start a live chat session, simply click the chat icon at the bottom of the page. You’ll be connected to one of our support agents within moments. This option is ideal if you need immediate assistance or prefer real-time communication.

2. Contact Form

If your inquiry is not urgent, or if you prefer a more formal method of communication, you can use our contact form. This form allows you to send detailed messages to the appropriate department, and you can expect a prompt response from our team.

To use the contact form, navigate to our “Contact Us” page and fill in your details, including your name, email address, and a brief description of your question or concern. Make sure to choose the relevant topic from the dropdown menu to ensure your message is routed to the correct department. We aim to respond to all inquiries submitted through the contact form within 24 hours.

3. Email Addresses for Specific Inquiries

For more specific concerns, you can contact us directly via email. Below are the email addresses for different departments at WinWin. Please ensure that your inquiry is directed to the correct department for a quicker and more efficient response.

General Inquiries

For any general questions or if you are unsure which department to contact, reach out to us at:
📧 [email protected]

Security-Related Inquiries

If you have concerns about account security, suspicious activity, or need assistance with any security-related issues, our security team is available at:
📧 [email protected]

Account Blocking or Suspension

For inquiries related to account blocks, suspensions, or if your account has been restricted, please contact our team at:
📧 [email protected]

Public Relations and Advertising

For media inquiries, advertising opportunities, or collaborations with WinWin, you can contact our Public Relations team:
📧 [email protected]

Partnership Inquiries (Online)

If you are interested in exploring partnership opportunities, such as becoming an affiliate or business partner, reach out to our B2B team at:
📧 [email protected]

Become a WinWin Agent

For individuals interested in becoming an agent for WinWin and promoting our services, you can contact the agents’ department at:
📧 [email protected]

Complaints and Suggestions

We value your feedback, and if you have any complaints, suggestions, or recommendations on how we can improve our services, feel free to email:
📧 [email protected]

Data Protection and Privacy Inquiries

For concerns related to your personal data, privacy rights, or how WinWin handles data, contact our Data Protection Officer at:
📧 [email protected]

Frequently Asked Questions

Before contacting our support team, you may want to visit our FAQ section, which contains answers to many common questions about account management, betting rules, payment methods, and more. Our FAQ is regularly updated to provide the most relevant information and may help you resolve your issue quickly without needing to reach out.

Response Times

At WinWin, we are committed to providing fast and efficient support. Here’s what you can expect in terms of response times depending on the method you choose:

  • Live Chat: Immediate response, available 24/7.
  • Email: We aim to respond within 24-48 hours for most inquiries. However, certain departments may have different response times based on the complexity of the request.
  • Contact Form: Typically within 24 hours.

In case of urgent inquiries, we highly recommend using our live chat or emailing the relevant department directly, as this will lead to a faster resolution.

No matter what your inquiry, WinWin is here to help. With a wide range of contact options, including live chat, email, and a convenient contact form, getting the support you need has never been easier. We encourage you to reach out with any questions, concerns, or suggestions, and we will do our best to respond promptly and effectively.